Privacy Policy

This policy applies to the GuideCAN website, accounts, tools, AI features, subscriptions and support channels. GuideCAN is responsible for deciding why and how personal information is handled through these services, including when a service provider processes information on GuideCAN's behalf.

Questions, access requests, complaints and deletion requests can be sent to support@guidecan.ca or submitted through the Contact Us page. Use the subject Privacy or data request so the request can be routed correctly.

GuideCAN uses personal information only for identified purposes, including to:

• create, authenticate and maintain your account;
• provide the tool, search, AI output or support response you request;
• personalize results using the profile details you provide;
• save and synchronize information when you choose a saved workspace feature;
• administer subscriptions and monthly AI-use limits;
• secure the service, prevent fraud or abuse and diagnose technical problems;
• comply with law and enforce GuideCAN's terms; and
• improve accessibility, reliability and feature usefulness using appropriately limited information.

GuideCAN does not sell personal information and does not use uploaded documents, résumé text or private workspace content for targeted advertising.

GuideCAN shares information only when necessary to provide a feature you request, operate and secure the service, process a payment, respond to you, comply with law, or complete a business transaction with appropriate safeguards. Providers receive only the information reasonably necessary to perform the requested service.

Providers may process information outside Canada, including in the United States, where it may be subject to the laws of that jurisdiction. GuideCAN may also disclose information when legally required, to protect users or the service, or during a sale, financing or reorganization where confidentiality and privacy safeguards apply.

GuideCAN asks for consent in context: account creation identifies the account and profile information required to provide the service; contact forms explain how the message will be used; and AI submission controls identify that information will be processed to generate the requested response. Collection or disclosure that is not necessary for a requested service should be offered as a separate choice.

• You can decline optional profile information when a field is marked optional.
• You can choose not to use AI, upload, location-search or job-search features.
• You can remove unnecessary personal information before submitting a prompt or document.
• You can delete individual saved items where a delete control is provided.
• You can withdraw consent for future optional processing by stopping use of that feature or contacting GuideCAN.

Withdrawing consent does not reverse processing that was already lawfully completed and may prevent GuideCAN from providing a feature that requires the information.

GuideCAN keeps personal information only for the period connected to its purpose, subject to legal, billing, security and dispute-resolution requirements. The current retention approach is:

When information reaches the end of its retention period, it should be deleted or de-identified. Residual copies may remain temporarily in encrypted backups until the applicable backup cycle replaces them.

You may ask GuideCAN what personal information it holds about you, request access to it, correct inaccurate information, ask for a portable copy where reasonably available, or request deletion of your account and personal information.

An approved account-deletion request covers the GuideCAN authentication account, profile and linked GuideCAN database records, including saved workspaces and AI-usage records, unless a record must be retained for legal, billing, fraud-prevention or dispute-resolution reasons. Information already sent to a provider remains subject to that provider's documented retention cycle and applicable law.

Account deletion cannot automatically erase GuideCAN browser storage on a device that GuideCAN can no longer access. To remove those copies, clear site data for guidecan.ca in each browser or device you used. GuideCAN may refuse or limit a request only where permitted or required by law and will explain the reason where allowed.

GuideCAN uses administrative, technical and organizational safeguards appropriate to the information handled. These include HTTPS for web traffic, access controls, server-side protection of secret API keys, input and file-size limits, rate limits, and user-specific database access rules.

If GuideCAN determines that a breach of safeguards creates a real risk of significant harm, it will provide notifications and reports required by applicable law.

GuideCAN is not designed to collect personal information directly from children under 13. A child under 13 should not create an account or submit personal information without a parent or guardian. Parents, guardians and young users should not enter a child's sensitive identifiers, school records, health information or confidential family information into general planning or AI tools unless the feature clearly requires it and appropriate consent and safeguards are in place.

A parent or guardian who believes a child's information was submitted improperly should contact GuideCAN so it can be reviewed and deleted where appropriate.

GuideCAN may update this policy when its services, providers or legal obligations change. The effective date will be updated. If a change materially affects how personal information is collected, used or shared, GuideCAN will provide a prominent notice and request new consent where required before the new practice takes effect.